Help articles (10)
Customer care › New customer
First invoice
When will I get my first invoice? The first invoice is sent out on the 1st of the month after you became a customer. The standard due date…
Customer care › Invoice
How do I pay my invoice?
…and account number are on the invoice) ● e-invoice. If you have activated "Yes thanks to all e-invoices" in your online bank, the invoice will be sent as…
Customer care › Invoice
When does the invoice arrive?
The invoice is usually sent around the 1st of each month, with a payment deadline of 14 days. You will get it by e-mail or as an e-invoice…
Customer care › Invoice
Have you received your first invoice?
…can be surprising if your first invoice is higher than expected. When you become a Trøndermobil customer, the first invoice will cover more than just one month, because…
Customer care › Invoice
Can I get a paper invoice?
We recommend email or eFaktura, but paper invoices are possible. Note that a fee applies for paper invoices
Customer care › Invoice
I have paid, but the invoice still shows as unpaid. What should I do?
Bank transfers can take 1–3 working days. If it still shows as unpaid after this, contact us through customer service (https://www.trøndermobil.no/kontakt-oss/) – we will help you!
Customer care › Invoice
Is my bill correct?
…makes up the costs on your invoice. First invoice / New customer The first month you only pay for the period your SIM card was activated. • If…
Customer care › Invoice
Why is the amount higher than usual?
…due to: It is your first invoice The first invoice includes the subscription cost from the day your number was moved over to Trøndermobil until the end of…
Customer care › Invoice
What happens if I don't pay on time?
If the invoice is not paid by the due date, a reminder will be sent with a new due date and possibly a late payment fee. If payment…
Customer care › Invoice
Buy on your phone bill (Strex)
There are many services you can pay for via your mobile bill. These can be, for example, advertisements, competitions, items from vending machines, parking, bus tickets, mobile games,…
Questions (2)
Customer care › Frequently asked questions
How does the invoice work?
The invoice is sent on the 6th of each month, due on the 20th. If you activate the subscription between the 1st and the 20th, you pay the…
Customer care › Frequently asked questions
Does Trøndermobil offer family subscriptions?
Yes. You gather your family's subscriptions in one place, manage them together and get one shared invoice.
Pages (4)
Business
Business subscription
All mobile subscriptions for businesses, with one invoice for all employees. Prices excl. VAT.
Business
Business
Mobile subscription for businesses: full Telenor coverage, customer service in Trøndelag and one invoice for all employees.
Customer care
Customer care
Answers about subscriptions, SIM cards, invoices and number transfer, prices in Norway, and a form for questions.
Customer care
Min Side
Log in to see your data usage, subscriptions and invoices, and buy extra data. In the app or in your browser.
Didn't find the answer? Ask us.
No question is too small. Write to us, and one of us in Trondheim will answer – or chat with us now.