General terms

This is a translation. The Norwegian text is binding. Read the original in Norwegian

Subscription Terms for Trøndermobil AS

(Org. no. 934 427 270)

Applies to: Private subscriptions

1. General

These terms apply to the agreement between Trøndermobil AS (hereinafter "Trøndermobil") and the customer. They govern the use of mobile subscriptions and additional services provided by Trøndermobil. In the event of conflict, these subscription terms take precedence over any ordering terms.

2. Parties

The agreement is between Trøndermobil and (customer) who enters into the subscription.

The customer may use the subscription themselves or give others permission to use it.
The customer is responsible for all use that takes place through the subscription, including use by other persons.

3. Use of the services

The customer gets access to the agreed services once the subscription is activated.

Trøndermobil provides the services in accordance with applicable laws and regulations, but cannot guarantee full coverage or fault-free operation.
Planned outages are announced when possible.
When used abroad, local rules, prices and Trøndermobil's fees apply.
The customer must notify Trøndermobil of changes to contact information.
Equipment used with the SIM card must be approved in accordance with applicable standards.

3.2 Prioritised services

Voice over 4G (VoLTE) and other specialised services may be prioritised in the network.

3.3 "Trøndermobil fri data +"

Unlimited data, up to 100 GB per billing period at a speed of 250 Mbit/s.
After 100 GB, the speed is reduced to 3 Mbit/s.
A new period resets the limit.
In the EU/EEA: Data use above 60 GB is charged at NOK 0.02 per MB.

3.4 "Trøndermobil fri data"

Unlimited data, up to 100 GB per billing period at a speed of 15 Mbit/s.
After 100 GB, the speed is reduced to 3 Mbit/s.
A new period resets the limit.
In the EU/EEA: Data use above 60 GB is charged at NOK 0.02 per MB.

3.5 Included call minutes, SMS and MMS

The subscriptions include a fixed number of call minutes, SMS and MMS per billing period, depending on the chosen subscription:

Subscriptions with 0.5 GB or 1 GB data: Up to 2,000 call minutes, SMS and MMS included per billing period. Other subscriptions: Up to 5,000 call minutes, SMS and MMS included per billing period. Use beyond the included amount is charged at the following rates:

Call minutes: NOK 0.50 per minute. SMS: NOK 0.50 per SMS. MMS: NOK 0.50 per MMS. The prices apply to use within the subscription's ordinary scope of use. Calls, messages and services to special numbers, abroad or other services not covered by the subscription may have separate prices according to Trøndermobil's price list in force at any time.

Unused call minutes, SMS and MMS are not carried over to the next billing period. At the start or end of the subscription, separate rules for billing and included usage may apply.

4. Content of the service

The subscription includes a telephone number.
The customer may opt out of listing in directory enquiry services.
The number may be changed due to technical or regulatory requirements.

5. Formation of the agreement

The agreement applies from when Trøndermobil confirms the order or when the service is put into use.
Number porting requires a written power of attorney.
One person may have up to 6 subscriptions, more by agreement.

6. Credit assessment

Trøndermobil carries out a credit check when an order is placed and may request documentation of identity and authority.

7. Invoicing

Fixed fees are invoiced in advance.
Usage is invoiced in arrears.
Payment term: 14 days.

7.4 Basis for invoicing

The basis for invoicing follows the calendar month and starts on the 1st of each month. The fixed monthly fee is invoiced in arrears for the period during which the customer has been a subscriber in the invoicing period. If the customer is registered as a subscriber as of the 1st of the month, the full monthly fee for that period is invoiced.

7.5 The first month

For the first month, you pay only from the day your SIM card was activated:

If the subscription was activated between the 1st and the 20th of the month, you pay the full monthly fee.
If the subscription was activated from and including the 21st of the month, you pay half the monthly fee.

8. Loss or theft of SIM card

The customer is responsible for the SIM card and codes.
Theft/loss must be reported within 24 hours.
Negligence may entail financial liability.

9. Telephony and data registration

Trøndermobil stores user data in accordance with applicable laws.

10. User support

Customer service is available via the contact information at trondermobil.no.

11. The customer's responsibility

The customer must keep Trøndermobil updated with correct information.
The customer is responsible for all use, including use by third parties, unless the error is due to Trøndermobil.

11.1 Control subscription

In case of non-payment, the subscription may be changed to a prepaid subscription.

12. Trøndermobil's liability

Liability for compensation is limited to NOK 10,000 per incident, unless there is gross negligence.

13. Customer's breach

In case of material breach, Trøndermobil may suspend the subscription. Reopening requires a fee.

14. Complaints

Complaints are first directed to Trøndermobil's customer service.
Disagreements may be brought before the Norwegian Complaints Board for Electronic Communications (Brukerklagenemnda for elektronisk kommunikasjon, BKN).

15. Termination

The subscription may be terminated in accordance with the applicable agreement terms. Termination takes effect from the end of the current billing period, and the full monthly fee is charged.

Trøndermobil may terminate the agreement with 30 days' written notice.

Special provisions for time-limited campaign agreements

Certain campaigns may have a binding period. If the subscription was taken out through a time-limited campaign with a binding period, this will appear in the order or the campaign terms. Unless otherwise stated, a 12-month binding period applies from the activation date. If the subscription is terminated or cancelled before the binding period expires, a breach fee of NOK 1,000 applies.

16. Transfer

A subscription may be transferred to others by agreement with Trøndermobil. Outstanding amounts must be paid first.

17. Right of withdrawal

A 14-day right of withdrawal applies to purchases made by telephone and online.
The withdrawal form must be used.
If the service is taken into use within the deadline, incurred costs will be charged.

18. Prices

Current prices are available at www.trondermobil.no.

19. Changes to the terms

Trøndermobil may change the terms and prices with 30 days' notice. The customer may terminate the agreement in the event of such changes.

20. Duty of confidentiality

Trøndermobil processes customer data confidentially and in accordance with legislation.

21. Strex (jointly invoiced services)

Purchases are charged to the mobile invoice. Overview at www.strex.no.
Trøndermobil may block further use if the amount limit is exceeded.

Version 2026-02